Refund policy

Welcome to Livitoo! We understand that there may be instances where you need to return products or request a refund. Please carefully read our return and refund policy to understand how we can assist you in such situations.

1. Returns:

a. You have the right to return products within 14 days of receipt, provided that the products are in unopened and unused condition.

b. To initiate a return, please contact us at Livitoo@hotmail.com. You will receive instructions on the return process and any required forms.

c. Ensure that the returned products are securely and well-packaged to prevent damage during transportation.

2. Refunds:

a. After receiving and inspecting the returned products, we will proceed with processing the refund.

b. Refunds will be issued via the original payment method, unless otherwise agreed upon.

c. Please note that the refund processing time may vary depending on your bank or payment method.

3. Exceptions:

a. Opened or used products may not be eligible for return unless there is a defect.

b. Custom or personalized products cannot be returned unless there are manufacturing defects.

4. Defective or Damaged Products:

a. If you receive a defective or damaged product, please contact us immediately. We will do our best to resolve the issue by offering a replacement or refund.

5. Shipping Costs:

a. The costs of returning products are at your expense unless otherwise agreed upon.

b. In the case of a defective product or an error on our part, we will reimburse the return costs.

6. Contact Information:

For inquiries regarding returns and refunds, please reach out to us at Livitoo@hotmail.com. We are ready to assist you and make your experience with Livitoo as positive as possible.

Thank you for your understanding and cooperation!